top of page

Shipping & Returns

Shipping Policy

We do our best to ensure fast and efficient shipping of all orders within 1-2 days.

All orders placed before 2pm EST on Monday - Saturday will be processed in the same day.


Orders placed on Saturdays will be processed and shipped on Mondays so that your food items will remain in the freshest condition.

Please be aware that delays due to order volume, especially during holiday season, may occur.

You will receive a notice once shipped and confirmation upon delivery. 

You will be notified of any out-of-stock items and, when reasonable to do so, we will make an effort to allow you to choose a replacement item.

Any reference to the speed of delivery is calculated by the time from when the order is shipped, after the order is processed and not when the order is placed.

We use UPS for our shipping service which typically takes 1-2 business days after the package is received at the UPS location and processed for shipping.

You will receive tracking and delivery confirmation for your order via email.

Thank you for your patience and understanding of the complex shipping process.

Return & Exchange Policy

Our policy requires return at time of delivery. Return policy applies only to non-perishable items. All non perishable items may be returned at time of delivery for refund or store credit.

We do not issue returns for packages returned for the below reasons:

Inmate out to court
Inmate loss of package room privileges
Inmate placed in keep lock
Inmate over allowable package limit/weight
Inmate is transferred to another facility
Inmate refuses package

To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.

Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items. 

Any cancelled order within 24 hours of shipment date is subject to a 15% restocking fee. This fee is applied to costs associated with processing and fulfilling the order as well as restocking and processing cancellation and refund. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged.

To return your product, you should mail your product to:

Good Vibez Only (GVO) L.L.C.

5 Southside Dr. Suite 177

Clifton Park, New York 12065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

bottom of page